FAQ

Simply visit our website and complete the online registration form, upload current vaccination records and a photo of your pooch, and you’ll be well on your way. Or you can visit us in person and we’ll be happy to sign you and your pup up!

You can drop off your furry-BFF as early as 7am and pick up as late as 7pm, Monday through Friday. If you are running late for pick up, please give us a call or send us text and let us know when we can expect you. If you’re more than 15 minutes late, there will be a $25 late fee charged to your account. If you’re more than 30 minutes late, the overnight care fee will be added to your account. We always do our best to work with our pet parents and their demanding schedules (we can personally relate given our corporate backgrounds). On weekends, our hours of operation are: Saturday, 10-6pm; and we’re closed on Sundays. However, we do offer grooming services on Sundays.

In order to utilize our services, every client must complete a client and pet profile online and read and sign our waiver. In addition, each dog must remain current with all vaccinations as required by the NYC Department of Health and wear an identification tag at all times. We also require that dogs undergo a temperament assessment, which will take place at our facility, prior to joining our daycare or overnight care program. The assessment takes place over the course of 2 hours, onsite, and the purpose of this is to ensure that your dog is comfortable around other dogs and staff members.

Given we offer a cage and leash free environment, we want to make sure we provide you and your dog with a great and positive experience, and with that, also want to ensure the safety of your dog, as well as our other dogs, and staff.

Vaccines required by NYC Department of Health include, Rabies, Distemper, Adenovirus, Parainfluenza, Parvovirus and Bordetella. (NYC Health Code Regulations, Articles 161 and 11; for additional information visit http://nyc.gov/healthcode)

Socialization is important for your dog's overall physical and emotional well-being. It provides them with confidence by exposing them to fun, play and interaction with other dogs and humans, which will allow them to cope with new experiences in a positive way while reducing their anxiety and stress. They will learn to play and socialize while under the constant supervision of highly trained and committed pet handlers.

We love and accept all non-aggressive dogs that are spayed or neutered and are up to date on their vaccines and in overall good health. We will separate dogs based on temperament and if need be size. We believe large and small dogs can get along and be together, provided their personalities are conducive. We’ve seen small dogs get along beautifully with super-sized dog friends; with that in mind, size matters less as opposed to overall personality and demeanor of the dog. We always keep a watchful eye as they engage and play throughout the day to ensure everyone is having fun and doing so in a safe manner.

We recommend having your dog fully groomed every 4 weeks to prevent matting and hygienic issues and to maintain healthy coat. Often times when dogs go a long time without grooming (over 5-6 weeks) they develop skin redness and irritation, matts, and may become uncomfortable. Much like their humans who shower daily, get regular haircuts, manicures, etc. – our canine friends need a regularly scheduled grooming as well so they can feel and look their best. Our grooming sessions include a brush out, shampoo and conditioner, blowout, haircut, nail trim, ear cleaning, massage and sanitary trim. We recommend baths every 2 weeks, if possible.

Our pet handlers, walkers and entire staff undergo rigorous pre-employment background checks and drug testing.

Yes. Our professional trainers are experienced and focused on providing the stimulation and structure necessary to make your dog a good companion. We cover a range of private lessons and group classes from puppy kindergarten to advanced training seasons. Please see us for more details.