Frequently Asked Questions

Got questions? We’ve got answers—so you can feel confident and informed.

Trusted by dog owners in Greenpoint and TF Cornerstone residents in LIC

At JoJo & Co, we know leaving your pet in someone else's care is a big deal. That’s why we’ve answered the most common questions pet parents ask us, so you can feel completely at ease. If there’s something you’re still wondering, don’t hesitate to reach out!

General Questions

Where are you located, and what are your hours?

We’re in Greenpoint, Brooklyn and LIC, Queens
Look at the map

How do I book a service?

Book online, call/email us.

What vaccinations are required?

Rabies, DHPP, and Bordetella. Proof of vaccination is required before your first visit. This may be uploaded on our portal. Sign up

What’s your cancellation policy?

We require 24 hours for cancellations. Late cancellations may incur a fee.

Dog Daycare & Boarding

How does daycare work, and do you separate dogs by size?

Daycare provides supervised play (1:8 handler to dog ratio) and socialization. We group dogs by size and temperament.

How does daycare work, and do you separate dogs by size?

Daycare provides supervised play and socialization. We group dogs by size and temperament.

What is your handler to dog ratio and how many dogs do you have in daycare?

Daycare provides a highly supervised experience with a ratio of 1:8 (handler to dogs). We cap our number of dogs in daycare to a comfortable amount (on average 25-28)

Is your staff pet CPR and First Aid trained and certified?

Yes, select members of our team are certified in pet CPR and First Aid, ensuring your pup is in safe, capable hands at all times.

Do you require an evaluation for new daycare or boarding dogs?

Yes, all new dogs must pass a temperament assessment. It is a 2-hour complimentary drop off service. This may be booked via our portal (insert link)

What do I need to bring for overnight boarding?

Our dog’s food, any medication, and a familiar item like a blanket or bed, if you’d like.

Can I check in on my dog while they’re with you?

We provide updates and photos of all pups in daycare and overnight. You may also reach out to our team for updates on your pet.

Grooming & Spa Services

What grooming services do you offer?

Full and mini grooming, baths, nail trims, ear cleaning, and breed-specific cuts.

How long does grooming take?

Typically, 2.5 to 3 hours, depending on the dog’s size and coat condition.

How much does grooming cost?

Pricing varies by breed and service. Please speak with a member of our team for a quote.

Dog Walking & Training

Do you offer private or group walks?

We focus on 1:1 walks, and buddy walks. Walks are available in 30, 45 and 60-minute sessions.

What training methods do you use?

We use positive reinforcement for obedience, behavior modification, and puppy training.

Can training help with separation anxiety?

Yes! Our trainers specialize in confidence-building techniques.

Still have questions?

Find us in Greenpoint, BK, and LIC.

Providing trusted dog care services across Brooklyn and Long Island City

Greenpoint

6 Bell Slip

Monday-Thursday 7am-7pm
Friday 8am-6pm
Saturday 10am-4pm
Sunday by appointment only

Brooklyn, NY 11222 Located at Brookfield Properties at Greenpoint Landing.

LIC

2-20 Malt Dr

Monday-Friday 8am-6pm

TF Cornerstone Exclusive. Long Island City, NY 11101

For overnight stays, weekend care, or extended daycare hours, our LIC clients are always welcome at our Greenpoint location!

Enjoy the best of both worlds—JoJo & Co memberships can be shared between our LIC and Greenpoint locations for seamless care.